See the Hospital Stay section for more information.
There is a Medical Imaging Department at the Lakeshore General Hospital. A few services, like MRIs and ultrasounds, are offered. A medical reference is needed to access these services.
The Lakeshore General Hospital offers medical treatment and services to clients whose condition requires immediate attention. We do everything possible to make sure you receive personable service of the highest standard. To ensure timely care, we will direct you to the resources that best meet your needs.
Your family and loved ones
Your family and loved ones can stay by your side to support you during your entire stay in the Emergency Room. During a stay in the Emergency Room, a patient can have one guest at a time. The guest may be asked to leave when a patient requires treatment or for other professional reasons.
Since this is a public area, your cooperation is essential, as is respecting others and the environment. Consistent with hospital policy, no verbal or physical aggression will be tolerated.
Your personal belongings
The ER is a busy area, so please remember to put your personal belongings in a safe place. Keep them by your side or hand them over to a family member or a loved one. Your valuable belongings should be sent back to your home. Hospital staff cannot take on any responsibility in this regard.
How you will be cared for, step by step
Arriving at the ER
The emergency room is open 24 hours a day, 7 days a week. As soon as you arrive, no matter the time of day, personnel at reception will direct you to the triage area.
The triage area
A nurse will examine you to determine the level of urgency based on the Canadian Emergency Department Triage and Acuity Scale. This scale, which is the same in all emergency rooms across the province, establishes the acuity level of a patient’s physical and psychological condition and evaluates the risks that this condition might worsen. It allows us to give priority to patients who require immediate medical attention.
The waiting period
Based on your needs, you will then be required to wait to see the on-call doctor who may require you to:
• undergo an exam,
• consult a specialist who will see you as soon as he or she becomes available,
• be placed under observation or be hospitalized,
• be released.
If your case requires a stay in the hospital, you will remain in the emergency room until a bed becomes available.
Diagnosis and treatment
The on-call doctor will provide a diagnosis and the appropriate treatment. Your consent is required at each stage and all emergency staff members are bound by a legal duty of confidence.
Once your condition allows it, you will be released. As soon as the doctor has signed your release, please ensure that someone is available to take you back home. You should leave your room within an hour.
Ensuring your safety while you wait
The waiting period in the Emergency Room depends first and foremost on a patient’s health condition and the risks that his or her condition might worsen.
• The doctor tends to patients in order of priority, i.e., based on the level of urgency. The doctor may see another patient before you, even though you arrived first.
• A patient’s age does not greatly influence the evaluation done using the Canadian Emergency Department Triage and Acuity Scale. It is one factor among others.
• Patients who have already been examined by a doctor elsewhere will still have to go through the triage procedure and see the on-call doctor.
• Arriving by ambulance does not mean you will be seen sooner than others.
Please keep in mind that patients are seen according to case priority and not according to the order of their arrival.
The waiting period depends on the number of people in the waiting room, and on the condition of those who have been placed under observation. Certain patients may need to receive more care than others, given the nature of their health problems. Therefore, before tending to another patient, the doctor must make sure that their condition is stable. He or she must also re-evaluate their condition regularly. Should your condition worsen while you are waiting, do not hesitate to ask for another evaluation. If you decide to leave the hospital before having seen the doctor, please advise personnel.
You have the right to:
• be accompanied or receive assistance when seeking information;
• have your say in the decisions that are taken concerning you;
• receive, in a clear and concise language, all pertinent information concerning your treatment and the medication prescribed;
• know about the different options available to you;
• refuse or stop treatment.
If you believe that your rights have not been respected or if you are not satisfied with the care or services you received, you may contact one of the following:
Local Service Quality and Complaints Commissioner
Tel: 514 630-2225, extension 5277
Fax: 514 630-5144
514 630- 2225, extension 1453