If you are scheduled for surgery, the Admissions Office will call you the day before, in the afternoon, to confirm the time you should arrive at the Hospital. When you arrive at the Hospital, you must bring:
- a valid health insurance card;
- a credit card (to cover costs for the hospital room, if needed);
- documents pertaining to your private insurance (if applicable);
- a complete list of the medications you are taking and prescription drugs in their original containers.
- your personal belongings
It is best to have a family member or friend come with you on the day of your admission. It is possible that, for exceptional reasons, your surgical procedure may be postponed to a later time that day, or even to a later date.
If you are transferred to a patient care unit after your visit in the Emergency Department, staff will help with steps that need to be taken for your hospitalization.
The Admissions Office is located near the main entrance. Staff will check the information contained in your medical record and discuss financial arrangements with you.
Most hospitalization fees and ambulatory care services are fully covered for residents of Québec and Canada who have a valid health insurance card of their province. All residents without a valid health insurance card will have to make a payment guarantee on their credit card. This requirement also applies to non-residents.
Services not covered
Certain treatments and medical services incur fees since they are not covered by the Health Insurance Plan. You will be advised if such is the case. Fees are also requested for private or semi-private rooms. These fees are established and revised on a regular basis by the Ministère de la Santé et des Services sociaux. If you don’t have insurance, you must pay these fees. Upon your arrival, you will be required to make a payment guarantee, charged on your credit card. The bill will be prepared upon your departure.
If you have personal insurance (or are covered on your spouse’s insurance plan) that covers the costs of a private or semi-private room, you will be required to provide the following information upon your admission: the insurance company’s name, the address and your insurance policy number. Administration fees apply if you want the Hospital to bill your insurance company directly. If you want to submit the claim to the insurance company yourself, you must pay the full amount of the bill to the Hospital. A receipt will be issued to complete your claim.
ATTENTION: Your insurance may not cover the full amount. If that is the case, you must pay the difference.
Type of rooms
The hospital offers three types of rooms:
- Rooms with four beds - free
- Semi-private rooms (two beds) - fees
- Private rooms (one bed) - fees
The number of private and semi-private rooms is limited. Consequently, you may be admitted to the first bed available and be moved to the room you have requested later on, if it is available. In the event of isolation or transfer(s) to various care units, billing is done according to the last decision duly expressed by the user.
All fees may be settled at the Accounts Payment office, located on the main floor, near the entrance. Cash, cheques, credit card and debit cards are accepted. We prefer payment by debit cards. Nonetheless, if you pay in cash, a receipt will be issued.
For information about hospitalization fees (Monday to Friday between 8:00 a.m. and 4:00 p.m.):
If you are already hospitalized: extension 5226
If you are coming from the Emergency Department: extension 1242
Here is a list of what you must bring:
Electrical devices and computers
Electrical devices (electric blankets and heating pads, hairdryers, electric rollers) are forbidden. Only battery-operated devices are permitted. Out of respect for patients and healthcare providers, and to avoid interference with certain medical equipment, please put your electronic devices (cell phone, tablet PC, laptop, etc.) in non-transmit mode (airplane mode).
Your valuable objects (wedding ring, watch, precious jewellery or credit cards) must be left at home or handed over to your family. If this is not possible, your objects can be deposited in a safety-deposit box at the Security Desk at the entrance to Emergency. The office is closed on weekends and statutory holidays. We recommend that you carry no cash with you. A small amount of money (10$ to 20$) should be sufficient for your personal expenses.
The Hospital is not responsible for lost or stolen objects. Lost objects can be deposited or recovered at the Security Desk, from Monday to Friday, 8:00 a.m. to 4:00 p.m. Report any theft to the Security Department at extension 5555.
As much as possible, out of respect for other patients, it is necessary to limit visitors. Visiting hours and minimum age for visitors vary in certain units. Unless by exception, children under 12 are not admitted. Please note that, in the interest of patients, staff may occasionally change visiting hours. For more details, please refer to the care units.
Visitors must refrain from visiting patients if they have a fever or present with symptoms of respiratory infection or gastroenteritis. In the event of a virus spread, it is possible that visits will be limited, or even prohibited. Notices will be posted by the entrance of the care units. Visitors of a patient who is in isolation must comply with precautionary measures posted at the entrance to the room.
Visiting hours by care unit
|Care units||Visiting hours||Number of visitors||Particularities|
|Surgery||11 am to 8 pm||2||No particularity|
|Geriatrics||10 am to 2 pm and 4 pm to 8 pm||1||Family permitted in small groups of 2 to 3 visitors|
|Medicine||8:30 am to 8 pm||2||For patients in isolation, only one visitor at a time is permitted.|
|Maternity||Post-partum : Newborn’s father and siblings: 24 hrs./ 7 days a week. |
Other visitors: 2 pm to 4 pm and 7 pm to 8 pm
|Delivery room: 2 visitors per room (including father)||No children aged 12 or under, except for siblings of newborn.|
In accordance with the HSSC breastfeeding policy, we support and encourage all new mothers to breastfeed during their stay.
To foster a calmer environment and allow the team to support the new family, we ask that visits be limited.
|Psychiatry||Weekdays: 6 pm to 8 pm. Week-ends: 1 pm to 5 pm and 6 pm to 8 pm||2||No children 14 years of age and under.|
|Intensive Care||24 hrs./ 7 days a week||2||People aged 15 and over.|
The cafeteria is located at basement level, facing the elevators. It is open to patients and visitors according to the following schedule:
From Monday to Friday, 7:30 a.m. to 6:45 p.m. Saturdays, Sundays and statutory holidays, from 11:30 a.m. to 1:30 p.m. and from 4:30 p.m. to 6:30 p.m.
Menus are displayed at the entrance of the cafeteria and symbols indicate healthy choices. Food and beverage vending machines are also located at basement level, near the cafeteria, as well as on the first floor near the Ambulatory Centre and Emergency Department.
The Windmill is located on the ground floor and is managed by the Hospital’s volunteers. It serves light meals from Monday to Friday, 8:30 a.m. to 3:30 p.m., and is closed on Saturdays, Sundays and most statutory holidays.
Meals for patients
Dietitians advise hospitalized patients on menus adapted to their medical condition (allergies, eating disorders, special diets). A technician will meet you soon after your admission to find out more about your tastes. Menus are personalized and checked before they are distributed on each floor.
Meal serving times vary slightly for each floor:
Breakfast: between 8:00 a.m. and 8:45 a.m.
Lunch: between 12:00 p.m. and 12:45 p.m.
Dinner: between 5:00 p.m. and 6:00 p.m.
Leaving the Hospital
You will be informed of your leave, if it’s possible, the day before by the attending physician, who will also sign your discharge. To enable us to quickly admit another patient, you must leave your room before 10:00 a.m. or within two hours after your doctor has signed your Hospital discharge. Upon your admission, talk to a family member and agree on how you will leave the hospital when you are discharged. Plan to have some money for a taxi in the event that no one can come to pick you up. Have your house keys with you so that you can enter your home. If your departure has been delayed, you can vacate your room and wait in the solarium of the care unit.
Do not forget:
- your personal items
- your new prescriptions and medication
- the dates of your follow-up appointments
Before your discharge, please ask a staff member if you have specific recommendations to follow, such as new prescriptions, arrangements with the CLSC for home care, etc.
Your condition could require a stay in a rehabilitation institute. Should this be the case, you will receive the pertinent information.
Preparing to leave the hospital?
Preparing to leave the hospital? See related guide for useful information.